Frequently Asked Questions
While we strive to keep things simple at every opportunity, the nature of solid wood furniture can sometimes be anything but. Below are a list of questions we’re often asked along with our best answers. If you need more info or would like to make a general inquiry, don’t hesitate to contact us.
Where are your products made?
Our manufacturing facility is in Dundee, Ohio, about halfway between Cleveland and Columbus. If you’re ever in the area, stop by! We have a showroom on site and walk-ins are always welcome.
Where do you get your wood?
All of the wood we use is responsibly-sourced, usually within 50 miles of our manufacturing facility in Dundee, Ohio. We never cut down trees solely for our own purposes; most of them are cut for safety reasons or commercial purposes.
Do you make your hardware?
While we design all of our bases and hardware, we use local fabricators to make them to order. All of our bases are welded, polished, or brushed by hand by metalsmiths near our shop.
Can you do custom pieces?
Absolutely. A large part of our business is “off-menu” custom pieces. We’re happy to work with you to realize your vision. Up-front design fees may apply that are credited toward the final purchase price.
What is the lead time for custom orders?
Our standard lead time per custom order is 6-8 weeks. However orders can be expedited depending on current inventory and complexity, or for an added charge.
Will I get to approve materials and shop drawings?
In some cases, yes. All of our Gold grade pieces come with slab and cut line approval. Depending on the complexity and specs of the final piece, shop drawings are often provided for pre-approval.
What other items do you make not featured on your website?
If it can be made of wood, chances are we can build it. Some of our more popular items are built-in furnishings like kitchen and bathroom counter tops, bars, floating shelving, and lighting. Got an idea? Let us know!
Do you work with Designers, Architects, and Dealers?
Absolutely. We prefer to be involved in the design or buildout process as early as possible to ensure our products are as good as they can be. Please contact us for more info or to find out how to get involved!
What kind of finish do you use?
For our non-cutting surfaces, we use a proprietary blend, Conversion Varnish to provide a consistently beautiful and long-lasting finish on every piece. You can read more about the Performance test results here. For commercial use, we use two coats to provide extra protection, and for outdoor applications, we use marine-grade Spar Varnish which is weather-resistant. All of our Cutting Boards and Butcher Blocks are treated with food-safe Mineral Oil.
What cord management systems do you use?
It depends on the piece, but generally we consolidate and secure all electrical cords and wiring under the table with clips and or conduit and run a single cord through the base whenever possible. If multiple power units are used, we run them into a single junction box before entering the base.
How are the pieces shipped?
The type, size, and quantity of pieces often determines the type of container and shipping method. Smaller pieces are shipped flat in cardboard boxes whenever possible, but most of our larger items are palletized and shipped LTL freight. We offer both curbside and white glove shipping in most cases. If you have any questions, special instructions, or needs prior to delivery, please contact us and we’ll do our best to accommodate.
Are the shipments insured?
Yes, all of our shipments are fully insured. However, it is the buyers’ responsibility to report all damage immediately if any occurs during transportation.
Do the pieces require assembly?
In most cases, each piece ships flat and will require some assembly. We do our best to minimize and simplify assembly and/or the need for special skills. We include detailed instructions, all hardware and any special tools that may be required for proper assembly. Due to the frequently heavy weight of solid wood and steel furniture, it’s highly recommended that two or more people are present to assemble each piece.
Are your products guaranteed?
Yes, we have a limited Liability “Perfectly Imperfect” Quality Guarantee.
What is your return policy?
We have yet to have an item returned however, we do accept returns less shipping with a 20% restocking fee. The customer is responsible for any shipping charges that occur coming back to our manufacturing facility. Once we confirm the item is in the same condition as it was shipped, we will issue a refund. If you have any concerns with the product received, contact us as soon as possible to talk about resolutions. We are in business to make furniture that our customers can enjoy and love for generations.