“Perfectly Imperfect” Quality Guarantee
As organic matter, hardwood is inherently unique, with no two pieces bearing the same combination of characteristics. The intricacies of the grain, depth of color, and texture of the surface not only vary from species to species, but within the same type as well, and even the same log.
A tree’s life experiences, along with the soil into which its roots grow deep, are physically and permanently reflected in the wood’s strength and appearance, transforming would-be flaws and blemishes into symbols of honor and beauty. Knots, wormholes, and splits perpetually emerge throughout the wood’s existence to form a whole greater than their sum, manifesting as metaphors for all forms of life.
Each piece of Created™ Hardwood is hand-selected, air- and kiln-dried, sealed and finished to ensure the highest level of quality and durability. However, a piece of wood never truly “dies”, and variations in temperature and humidity can cause wood to expand and contract. Small splits are not unusual, and sometimes seal themselves with climate cycles. Resin fills are also susceptible to minor cracking and separation as a result of the wood’s movement. These are normal occurrences associated with solid wood furniture, as are dings and dents, and should be considered added character rather than damage.
Created™ Hardwood guarantees its products according to the following terms:
Limitation of Liability: In no event shall Created Hardwood, LLC or any of its owners, members, employees or agents be liable for any direct, indirect, punitive, or incidental damages, whether arising under breach of contract, tort, or strict liability, caused by the product to property or life, arising out of or connected with the use or misuses of the product. This product is manufactured for a specific purpose and any misuse beyond the purpose of this product shall be a waiver of liability.
Manufacturer Warranty: This product is warrantied against any manufacturing defect for a period of six (6) months from the date of purchase. Defects considered for replacement are as follows:
• Splits 1” or greater in WIDTH (not length). • Discoloration or changes to finish not resulting from a foreign substance or abnormal wear and tear
Normal Occurrences: The natural characteristics of wood, including mineral streaks and variations in color and grain, are not considered for product replacement under the limited warranty. Color variations and color softening are a natural occurrence due to species, age, character, and exposure to UV light and sunlight and are not indicative of a defect.
Replacement materials may result in a color variance in comparison to the originally installed products, which is not indicative of a defect.
Extreme temperatures and/or humidity levels, or changes in temperature and/or humidity levels in homes may cause minor shrinking, swelling, and/or warping of wood which is natural and not covered under warranty.
Recommended Care: Finished pieces are sealed and varnished to add protection and sheen. Finishes are able to handle daily use, however should be protected from moisture and heat. You can maintain the care of your table with soap and water and polish as needed. Do not use harsh cleaning chemicals including silicone or ammonia. Try to avoid direct sunlight and heat to cut down on cracking and fading. Use a felt back material prior to setting any hot dish to help preserve the finish.
Other Statements: Any oral or other written statements which are inconsistent with this document made by Created Hardwood, LLC, owners, members employees, agents or representatives, SHALL NOT constitute warranties, and SHALL NOT be relied upon by the buyer, and are not part of the contract for sale.
Choice of Law: All matters disputed under this agreement shall be governed by the State of Ohio.
Created™ Hardwood uses SHER-WOOD® KEMVAR® Conversion Varnish exclusively to provide a consistently beautiful and long-lasting finish on every piece.
Performance Tests: Cold Check Resistance: 20 cycles Print Resistance: No print 18 hours at 2 psi at 77°F in direct contact with 8 oz. duck cloth.
Household Chemicals Test Panels were aged 30 days at 77°F, 5 drops of each item were placed under a watch glass for one hour. Film was rinsed with water, washed with warm water and soap, dried, and wiped with VM&P Naphtha to remove items not removed with water.
|Household Ammonia:||no visual effect|
|Vinegar:||no visual effect|
|Lipstick:||no visual effect|
|Lemon Juice:||no visual effect|
|50% Ethyl Alcohol:||no visual effect|
|Mercurochrome 2%:||no visual effect|
|Red Ink:||no visual effect|
|Washable Blue Ink:||no visual effect|
|Mustard:||no visual effect|
|Oil Base Paint:||no visual effect|
|Latex Emulsion Paint:||no visual effect|
|VM&P Naphtha:||no visual effect|
|Turpentine:||no visual effect|
|Orange Crayon:||no visual effect|
|Carbon Tetrachloride:||no visual effect|
|Mayonnaise:||no visual effect|
|10% Na2CO3 Solution:||no visual effect|
|Sour Milk:||no visual effect|
|Margarine:||no visual effect|
|Butter:||no visual effect|
|Water:||no visual effect|
|Grease (@ 77°F):||no visual effect|